Incident Report for EGD UI Outage on May 22, 2023Incident Summary (All times in UTC)
At approximately 3:09pm on May 22, 2023, a routine update to Email Gateway Defense's (EGD) spam scoring logic inadvertently caused customers' email scores to be increased by 2.9 pts. This unfortunately
Temporary Passcode AuthenticationOn March 31, 2023, the Email Gateway Defense (EGD) team published an update that disabled auto-authentication for end users from quarantine email digests. End users are now required to authenticate before they can view their account and
Update to End User AuthenticationAs of Friday, March 31, 2023, the Email Gateway Defense (EGD) team published an update that disabled auto-authentication for end users from quarantine email digests. End users will now be required to authenticate before they can view their
Force TLS for inbound mailWhat: New feature to Force TLS for inbound mail To require mail coming inbound to Email Gateway Defense to use a TLS connection, use the SMTP Encryption section on the Domains > Edit Settings page for each domain. Use the Require TLS to
Ability to Exempt from Outbound Encryption You now have the ability to add exemptions to outbound encryption policies. On the Outbound Settings>Content Policies page> Message Content Filter, select the Do not encrypt action filter to customize outbound encryption exemptions for
Granular Control for End User Sender PoliciesYou can now allow your end users to exempt senders and decide if their sender policies may or may not override admin block lists. To review or make changes to this policy, go to Users> Default Policy> Exempt Senders. Exempt
Option to Block or Quarantine Emails from Domains with No SPF RecordYou can now block or quarantine inbound emails from domains that do not have an SPF record. Additionally, if you have known/trusted contacts that send email from or through mail servers whose domains have no SPF records, you can create...
Option to Block Senders from the Quarantine Notification You now have the option to block senders directly from the quarantine notification. A new link has been added, for each message, in the Quarantine Notification email. In addition to the DELIVER and ALLOW LIST links, there is now also a...
Prevent Users from Viewing and Delivering Quarantined EmailYou can now choose whether or not to allow your end users to view and deliver emails that have been quarantined. To configure this, go to Users>Default Policy>Allow end users to view and deliver quarantined messages. The default setting...